VIENNA, 11 July 2016 – DIMOCO Messaging was named a leading A2P messaging provider by the latest ROCCO (Roaming Consulting Company) industry report. DIMOCO ranked seventh among the top 50 service providers for roaming and interconnect by mobile network operators in ROCCO’s “Customer Service Report 2016”. DIMOCO scored a robust 80 percent in 18 specific customer service KPIS (key performance indicators).
ROCCO, a leading telecom consulting company, surveyed more than 500 mobile network operators (MNOs) globally for the customer service report. Respondents considered KPIs specific to customer service in three broad categories: care, capability and quality. DIMOCO was awarded four out of five stars in all three essential areas.
“At DIMOCO Messaging we are committed to working hard to strengthen our services and build strong customer relationships,” says Mathias Höllerl, Managing Director of DIMOCO Messaging. “We are very proud to be listed in the latest ROCCO report, as a result of our continuous work and efforts to provide the highest service and support standards, while helping our customers to communicate on a truly global scale.”
DIMOCO was also named as a leading player in ROCCO’s “A2P SMS Messaging Vendor Performance Report 2016”. That survey’s methodology featured responses from 192 MNOs – representing 260 MNOs including 7 group MNOs – in 188 countries on over 35 performance and leadership KPIs.
ROCCO is the 100% neutral Research, Strategy and Education Company based in the UK. For 3.5 years we have been providing research into Roaming and Interconnect Vendors on behalf of Mobile Network Operators interested in making the right Vendor decisions as well as on all kinds of hot topics that interest them. Over 500 MNOs contribute to our research annually.
The full ROCCO reports are available on http://www.roamingconsulting.com/research-store/