Weekly balance updates
Cancelation of delivery
Mobile bording passes
Location services & marketing
As the name implies, 2FA combines two modes of authentication, the personal password, and the authentication code. The delivered code serves as something you have (e.g. a pin is delivered via text message) and serves as an addition to something you know (like your login password). Two-Factor Authentication (2FA) fosters security and lessens fraud, as it verifies all users and secures all transactions. Offering Two-Factor Authentication adds an additional layer of security and give more assurance to customers by preventing hackers from entering your account
The following scopes of the banking industry are benefiting from SMS messages to customers:
Account Payment Transaction
Notification about processed Inbound/Outbound Transaction sent to the customer as SMS.
Card Transaction Notification (Point of Sale, ATM, eCommerce)
Notification about instant purchases / processed card transaction sent to the customer as SMS.
Event Campaign /Individual Offers
Inform your customers about the latest events and news about your company.
Polite reminders about open payments that have not been transferred/ paid by the customer.
Process Notifications about eg. Loan application approval.
Complaints and feedback
The possibility for customers to send their feedback or complaints direct through SMS is an effective and efficient way for banks to improve services in order to keep the customer satisfied.
Mobile Messaging is an effective communication tool for keeping customers up to date and informed about the status of their order.
Delivery reminder/order confirmation/ cancelation of the delivery/ Unsuccessful delivery notification
Send a reminder to your customer, that the package will arrive on a specific day and time. In case the customer wants to reschedule the delivery, they can simply reply to the SMS.
Let your customer know when their long-awaited order is on its way.
Inform your customer, whenever the package they have send back has arrived.
Notifications for customer support
Send SMS to notify your customer, that an agent is available for them. This will save time, as the customer doesn’t need to wait until their call will be answered.
Confirmation and Reminders
Directly send confirmations of any kind of bookings, guest’s reservations, tickets or reminders.
Promote special deals such as last-minute flights, reduced prices for sightseeing tours, or a flash sale on specific rooms in your hotel!
Information and Announcements
Inform your customers about last minute travel updates and time-sensitive changes such as overbookings, delays, gate changes, cancellations and flight number changes.
Send customers receipts directly to their mobile device, and include a call to action such as coupon or discounts on the next purchase.
Allow your customers to communicate with you. Differentiate from your competitors and give customers the chance to ask simple questions via direct messages.
Make sure that your customers don’t miss out! Notify them if their desired item is available again, or prevent abandoned shopping carts by reminding them to get the must-haves of the season.
Send coupon codes to your loyal customers, which they can enjoy and redeem for their next purchase in-store or online. Loyal customers also like to be informed about new product launches and the upcoming sale!
New Store Openings
Opening a new flagship store or a new branch? Keep your customers engaged by inviting them to your store openings.