DIMOCO takes data protection very seriously and as such, We will process Your data (including personal data) that you make available to Us, with utmost care and confidentiality in accordance with this Data Security Policy (the “Policy”), as well as with the applicable law. This Policy provides You with the information about essential aspects of data processing at DIMOCO.
1. General Information
The processing of Your personal data within the scope of this Policy is carried out by DIMOCO Carrier Billing GmbH, a company incorporated under 199901 y of the company register of the Regional Court of Wiener Neustadt, Austria, having its registered offices at Campus 21, Europaring F15/302, A-2345 Brunn am Gebirge, Austria. As such, DIMOCO Carrier Billing GmbH is to be seen as being the controller of any personal data processed within the scope of this Policy.
For the purposes of this Policy:
any reference to “You” or “Your” shall mean a person using the contact form.
any reference to “DIMOCO”, “We”, “Us” or “Our” shall mean DIMOCO Carrier Billing GmbH.
2. What Data Will Be Processed?
Upon submitting the contact form, following data will be collected:
phone number (MSISDN),
country of the phone number (MSISDN),
3. What are the Purposes of the Data Processing?
We will process Your personal data exclusively in order to determine the provider of the service that You have purchased as well as to forward Your request to this relevant service or third-party provider and/or its customer service (the “Purpose”).
4. How the Data Will Be Processed?
Your personal data will be kept confidential and shall be processed with due care, appropriately and in a way adequate and necessary for the Purpose expressly stated in this Policy. The data will be processed in compliance with applicable laws, in particular, the General Data Protection Regulation (GDPR) of the EU. The confidentiality and security of Your data is secured by appropriate technological and organizational means.
5. Who Has Access to Your Data?
Upon submitting, the contact form will be transmitted to the Service & Contact Center, which is responsible for coordination of consumer requests. Based on the information made available in the contact form, Service & Contact Center can assign Your request to the relevant service or third-party provider responsible for the service in question. Your request will be then forwarded to the customer service of the relevant service and third-party provider for responding. The relevant service or third-party provider is the controller of Your personal data in relation to the processing of and responding to Your request.
Your personal data included in the contact form are accessible only for authorised employees of the following companies, which are engaged in the (technical) processing of Your request:
DIMOCO Carrier Billing GmbH
Insofar as the Service & Contact Center is not able to identify any services of service or third-party providers based on the phone number that You have indicated, You will be informed thereof by Service & Contact Center accordingly.
6. How Long Your Data Will Be Processed?
Your personal data will be processed as long as it is necessary for the realisation of the Purpose set out in this Policy. Therefore, Your personal data will be automatically deleted upon successful transmission of Your request to the relevant service and third-party provider (or its customer support) for further processing and responding. This happens in principle not later than within 7 (seven) days after Your request has been submitted.
In order to be able to evidence the transmission of Your request to the relevant service or third-party provider, a copy of Your request will be stored with restricted access for a period based on the applicable statutory limitation period. The data will be automatically deleted in Our system after the lapse of this period.
7. Your Permission and Rights
The processing of Your personal data is based on Your voluntary consent according to Art. 6 (1) (a) GDPR. You have the right to withdraw Your consent at any time.
According to Arts 13-22 GDPR You have the following rights in relation to the information including personal data that You made available to Us:
right to information (Arts 13 and 14 GDPR)
right of access (Art 15 GDPR)
right to rectification (Art 16 GDPR)
right to erasure (‘right to be forgotten’) (Art 17 GDPR)
right to restriction of processing (Art 18 GDPR)
right to data portability (Art 20 GDPR)
right to object (Art 21 GDPR)
right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects or similarly significantly affects You (Art 22 GDPR)
You can exercise the aforementioned rights at any time.
Furthermore, You have the right to lodge a complaint with the competent supervisory authority.
If You have any questions about Our data processing, please do not hesitate to contact Us:
DIMOCO Carrier Billing GmbH
Telephone: +43 1 33 66 888 – 0