Mobile network operators often find it challenging to identify the right vendors to deliver high-quality A2P SMS messaging services. Thankfully, ROCCO Consulting, a company that helps mobile network operators (MNO) navigate among vendors and make the right decisions, has the answers with its latest industry reports tracking the top industry players.
We can proudly announce that the results speak highly of DIMOCO Messaging’s efforts, as we received excellent ratings by mobile network operators (MNOs) surveyed in two recent reports. The “ROCCO Customer Service Report 2016” which covered all Vendors in the marketplace for Roaming and Interconnect and “ROCCO A2P SMS Messaging Vendor Performance 2016,” both confirmed that DIMOCO is a leading industry vendor.
When it comes to customer service, the company is among the top 10 vendors worldwide, with an overall score of 80 percent. ROCCO surveyed more than 500 mobile network operators (MNOs) globally for the customer service report. Respondents considered 18 KPIs specific to customer service in three broad categories: care, capability and quality. DIMOCO was awarded four out of five stars in all three essential areas: care, capability and quality. According to ROCCO these KPIS featured important criteria, which are essential to the optimal delivery of services as well as vendors ability to delight customers.
The full ROCCO report is available on http://www.roamingconsulting.com/product/customer-service-report-2016-strategic-analysis/